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Louisville training partners Service Management Dynamix and Tandem Solution deliver certified ITIL® consulting, training, and implementations that provide best practice solutions for your IT department.

   The Foundation Certificate enables people to understand the terminology used within ITIL®. It focuses upon foundation knowledge with regard to the ITIL® Lifecycle and Capability sets as well as covering generic ITIL® philosophy and its background. It is a prerequisite for the ITIL® v3 Intermediate courses. Attend public / instructor-led classes at our site or yours. You may also attend these same live classes from your home/office PC via our Remote Classroom Instruction. If you have 6 or more students, you can schedule private / Instructor-led classes that have been designed with your specific needs in mind. Private classes may be scheduled at your site or ours.

Jason Hinder comments on the recent analysis of IT best practices made by Garter’s Ken McGee. Are these drastic measures the answer?

Get drastic: 15 IT Best Practices to kill

By Jason Hiner October 25, 2011, 2:16 PM PDT

 Takeaway: Gartner analyst Ken McGee has a radical assessment of IT and what CIOs need to do about. Read his principles of the “new CIO manifesto.”

The traditional IT department has entered a period of massive transformation and CIOs are having to completely rethink the way they lead, strategize, and manage their careers. That was the message from Gartner analyst Ken McGee at arguably the boldest and most honest session at Gartner Symposium 2011.

McGee told the convocation of CIOs that it’s time for drastic action and they need to stop doing a lot of the things that are traditional mainstays of IT strategy, and it needs to happen as soon as possible. He said that if you want to use IT to create value in your company as well as develop valuable experience for your career then you need to embrace “creative destruction.”

The idea is that you create something new and don’t worry about the fact that it will kill something old in the process. That’s a natural part of transformation, in this line of thinking. McGee said CIOs should be guided by a “new CIO manifesto” in driving these changes and he gave four principles of this new manifesto, which I’ve listed below.

McGee then listed 16 IT best practices that IT leaders should eliminate as soon as possible. The list below has 15 items because McGee had No. 4 as a two-parter (business apps + technical infrastructure). I simply left it as a single item.

Photo credit: Jason Hiner | TechRepublic
Photo credit: Jason Hiner | TechRepublic

“New CIO manifesto”

  1. Information is just as important, if not more important than information technology.
  2. More than 50% of annual CIO project spending will be directed toward measurably improving the financial conditions of an enterprise.
  3. More than 50% of all enterprise information and IT spending will directly support revenue generating rather than expense related business processes.
  4. The incentive portion of CIO compensation will be derived from the amount of money created by the efforts of CIOs and their staffs.

IT practices to eliminate

  1. Reject annual mismatch between CEO priorities and IT’s most funded projects
  2. Terminate support of projects that will not improve the income statement
  3. Abandon CIO priorities that do not directly support CEO priorities
  4. Stop recommending IT mega projects
  5. Abolish environment of little or no IT spending accountability
  6. Terminate existing applications that do not yield measurable business value
  7. End the practice of placing enterprise IT spending within the CIO’s budget
  8. Eliminate IT-caused business model disruption “surprises”
  9. Eradicate “cloud-a-phobia”
  10. Abandon level 1, 2, and 3 tech support
  11. Cancel most IT chargeback systems
  12. Cease issuing most competitive bids
  13. Stop holding on to unfunded projects
  14. End discrimination against behavioral skills and social sciences
  15. Abandon IT’s unbalanced support between front and back office

Sanity check

You’ve got to like Ken McGee’s boldness here, because it is absolutely warranted. IT is facing rising responsibilities with stagnant budgets and it simply can’t go on doing things the way it has in the past. It’s completely unsustainable. IT has to stop thinking of itself as a business utility and start seeing itself as a business catalyst. In order to do that, it’s going to have to think in business terms and economic impact for everything it does, from asking for a replacement router in a branch office to recommending a new cloud app to run customer service. That’s ultimately what McGee is getting at, and while the idea has received lip service for years, it’s time to use that principle to make some painful decisions that will reshape IT.

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In a recent article,, Derrick Harris outlines Stonebraker’s beliefs that “Facebook trapped in MySQL ‘fate worse than death.’” Are his solutions mere product publicity or a sound solution to the problems caused by antiquated technology trying to keep up with the digital age?

In this photo:
Facebook at the conference. Domas Mituzas was one of the speakers

Facebook trapped in MySQL ‘fate worse than death’

By Jul. 7, 2011, 1:00pm PT

According to database pioneer Michael Stonebraker, Facebook is operating a huge, complex MySQL implementation equivalent to “a fate worse than death,” and the only way out is “bite the bullet and rewrite everything.”

Not that it’s necessarily Facebook’s fault, though. Stonebraker says the social network’s predicament is all too common among web startups that start small and grow to epic proportions.

During an interview this week, Stonebraker explained to me that Facebook has split its MySQL database into 4,000 shards in order to handle the site’s massive data volume, and is running 9,000 instances of memcached in order to keep up with the number of transactions the database must serve. I’m checking with Facebook to verify the accuracy of those numbers, but Facebook’s history with MySQL is no mystery.

The oft-quoted statistic from 2008 is that the site had 1,800 servers dedicated to MySQL and 805 servers dedicated to memcached, although multiple MySQL shards and memcached instances can run on a single server. Facebook even maintains a MySQL at Facebook page dedicated to updating readers on the progress of its extensive work to make the database scale along with the site.

The widely accepted problem with MySQL is that it wasn’t built for webscale applications or those that must handle excessive transaction volumes. Stonebraker said the problem with MySQL and other SQL databases is that they consume too many resources for overhead tasks (e.g., maintaining ACID compliance and handling multithreading) and relatively few on actually finding and serving data. This might be fine for a small application with a small data set, but it quickly becomes too much to handle as data and transaction volumes grow.

This is a problem for a company like Facebook because it has so much user data, and because every user clicking “Like,” updating his status, joining a new group or otherwise interacting with the site constitutes a transaction its MySQL database has to process. Every second a user has to wait while a Facebook service calls the database is time that user might spend wondering if it’s worth the wait.

Not just a Facebook problem

In Stonebraker’s opinion, “old SQL (as he calls it) is good for nothing” and needs to be “sent to the home for retired software.” After all, he explained, SQL was created decades ago before the web, mobile devices and sensors forever changed how and how often databases are accessed.

But products such as MySQL are also open-source and free, and SQL skills aren’t hard to come by. This means, Stonebraker says, that when web startups decide they need to build a product in a hurry, MySQL is natural choice. But then they hit that hockey-stick-like growth rate like Facebook did, and they don’t really have the time to re-engineer the service from the database up. Instead, he said, they end up applying Band-Aid fixes that solve problems as they occur, but that never really fix the underlying problem of an inadequate data-management strategy.

There have been various attempts to overcome SQL’s performance and scalability problems, including the buzzworthy NoSQL movement that burst onto the scene a couple of years ago. However, it was quickly discovered that while NoSQL might be faster and scale better, it did so at the expense of ACID consistency. As I explained in a post earlier this year about Citrusleaf, a NoSQL provider claiming to maintain ACID properties:

ACID is an acronym for “Atomicity, Consistency, Isolation, Durability” — a relatively complicated way of saying transactions are performed reliably and accurately, which can be very important in situations like e-commerce, where every transaction relies on the accuracy of the data set.

Stonebraker thinks sacrificing ACID is a “terrible idea,” and, he noted, NoSQL databases end up only being marginally faster because they require writing certain consistency and other functions into the application’s business logic.

Stonebraker added, though, that NoSQL is a fine option for storing and serving unstructured or semi-structured data such as documents, which aren’t really suitable for relational databases. Facebook, for example, created Cassandra for certain tasks and also uses the Hadoop-based HBase heavily, but it’s still a MySQL shop for much of its core needs.

Is ‘NewSQL’ the cure?

But Stonebraker — an entrepreneur as much as a computer scientist — has an answer for the shortcoming of both “old SQL” and NoSQL. It’s called NewSQL (a term coined by 451 Group analyst Matthew Aslett) or scalable SQL, as I’ve referred to it in the past. Pushed by companies such as Xeround, Clustrix, NimbusDB, GenieDB and Stonebraker’s own VoltDB, NewSQL products maintain ACID properties while eliminating most of the other functions that slow legacy SQL performance. VoltDB, an online-transaction processing (OLTP) database, utilizes a number of methods to improve speed, including by running entirely in-memory instead of on disk.

It would be easy to accuse Stonebraker of tooting his own horn, but NewSQL vendors have been garnering lots of attention, investment and customers over the past year. There’s no guarantee they’re the solution for Facebook’s MySQL woes — the complexity of Facebook’s architecture and the company’s penchant for open source being among the reasons — but perhaps NewSQL will help the next generation of web startups avoid falling into the pitfalls of their predecessors. Until, that is, it, too, becomes a relic of the Web 3.0 era.

What do you think?

Training and Certification Snow 101: Mac OS X Support Essentials 10.6

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who Should Attend:

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Macs for general productivity or creative design
  • Technical coordinators or power users who manage networks of computers running Mac OS X 

             -such as teachers and technology specialists who manage classroom networks or computer labs

What You Will Learn:

  • The troubleshooting process and how to become more efficient with available tools and resources
  • Mac OS X 10.6 features in-depth, including how to find additional information
  • How to prepare for Apple Certified Support Professional certification


Students should have the following prerequisite knowledge prior to attending this course:

    • Basic Mac OS X knowledge
    • Basic troubleshooting experience

August 2nd – 5th

*Please contact Tandem Solution at or (502) 265-3057 for training information/course registration.* 

Class Delivery by
About Tandem

9721 Ormsby Station Rd Louisville, KY 40223 Phone: (502) 265-3057  Website: 

What makes a great IT Manager? Training of all kinds is important to the success and advancement in today’s business world.  Leadership development plays more of a role than one might think in the realm of professional growth and stay-power.

Dale Carnegie Training Launches New iPhone App

Information contained on this page is provided by companies via press release distributed through PR Newswire, an independent third-party content provider. PR Newswire, WorldNow and this Station make no warranties or representations in connection therewith. SOURCE Dale Carnegie Training

Workplace Training Leader Follows up “Secrets of Success” with “Personal Leadership”

HAUPPAUGE, N.Y., May 26, 2011 /PRNewswire/ — After claiming the top spot on the iTunes business list a week after its release, Dale Carnegie Training® is back with a follow up to the popular “Secrets to Success” iPhone app with their new “Personal Leadership” application. This pocket size Carnegie Coach is designed to build individual’s confidence by identifying the right leadership skills using situational examples.  The app (available to download on iTunes for 99 cents) also works to self-motivate individuals and coach teams to reach their peak performance.  As the worldwide authority in leadership training, Dale Carnegie Training® is thrilled to bring their practical offerings to the digital realm and predicts this app will be as much as a triumph as it’s first.

“We wanted to build off the excitement of ‘Secrets to Success’ and keep the momentum going by launching a new app on another important topic – leadership,” says Peter Handal, chairman and CEO of Dale Carnegie Training®.  “There is obviously a demand for having personalized training instantly at your fingertips and we want to continue expanding on this concept.”

“Personal Leadership” Features:

  • 13 video segments that demonstrate key leadership principles
  • Tips to learn Carnegie ways to win people to your way of thinking

For more information and to download Dale Carnegie Training “Personal Leadership” go to:

About Dale Carnegie Training®

Dale Carnegie Training® partners with middle market and large corporations as well as organizations to produce measurable business results by improving the performance of employees with emphasis on leadership, sales, team building and interpersonal relations, customer service, public speaking and presentations and other essential management skills.  The courses are available in 30 languages throughout the world; they cover the entire United States and reach over 85 countries.  Dale Carnegie Training® includes as its clients 400 of the Fortune 500 companies. Approximately eight million people have experienced Dale Carnegie Training®.

Dale Carnegie’s corporate specialists work with individuals, groups and organizations to design solutions that unleash your employees’ potential, enabling your organization to reach the next level of performance.  Dale Carnegie Training® offers public courses, seminars and workshops, as well as in-house customized training, corporate assessments, online learning and one-on-one coaching.

©2011 PR Newswire. All Rights Reserved.

For more tips on advancing your career through training visit Tandem Solution at

            Element K courseware vendor, and strategic partner to Louisville’s Tandem Solution, is bringing more to the table than ever with their new alignment with Quint Wellington Redwood. This new partnership allows IT Management training companies, such as Tandem Solution, to provide additional value for their customers and to maintain the high-quality instruction organizations have come to expect.  


Element K Partners with Quint Wellington Redwood

Information contained on this page is provided by companies via press release distributed through PR Newswire, an independent third-party content provider. PR Newswire, WorldNow and this Station make no warranties or representations in connection therewith.

SOURCE Element K

ROCHESTER, N.Y., May 19, 2011 /PRNewswire/ — To meet the growing demand for information technology (IT) Management training, Element K announces its new partnership with Quint Wellington Redwood (commonly known as Quint), the world’s premier IT Management training solutions provider. The curriculum provided by Quint, which is written by practitioners and educators working in the field, enables rapid IT Management advancement and maximum organizational performance for students.

“Element K’s new partnership with Quint enables us to provide the most sought-after, highest-quality IT Management courseware line available to independent training sites and academic institutions worldwide,” said Jeff Felice, Vice President of Training Channel Enablement at Element K. “This partnership will provide our customers the ability to capitalize on a surging market demand for individuals certified in IT Management, as well as add further breadth and depth to their advanced technical program offerings.”

Element K’s initial Quint product offering includes a full suite of ITIL, PRINCE2®, ISO/IEC 20000, ISO/IEC 27002, COBIT, and Sourcing Governance products and solutions, which are used to train individuals and certify organizations on various cutting-edge topics in IT Management. These topics include how to manage an IT organization, prove best practice in IT Management, and help an organization manage IT projects. Quint courseware is certified by the leading sources for IT Management training organization accreditation, featuring APMG-International, ensuring they are the highest-quality training materials available on today’s market.

“The partnership between Quint and Element K enhances both our organizations’ abilities to provide additional value for our customers,” said Rene Hagen, Chief Executive Officer of Quint. “Leveraging Element K’s global footprint and reputation for providing the highest-quality products and solutions in today’s instructor facilitated courseware market will enable us to not only provide our IT Management solutions to more students than ever before, but ensure training and learning organizations that offer our solutions are receiving the highest degree of support and program management available.”

As organizations acquire, merge, or expand, the need for strategic investment in IT Management to meet the growing demands of their business is becoming increasingly more evident. Today, organizations are deploying IT solutions at a rapid pace to stay competitive and improve the overall customer experience. This is dramatically increasing the demand for IT Management training on a global scale. Element K’s partnership with Quint will now enable training organizations to meet this expanding need.

About Element K

With nearly 30 years of experience in training and development, Element K provides learning solutions that enable organizations to develop employees, support partners, and educate customers. Our clients benefit from broad online and classroom content collections, custom learning program design and development, flexible on-demand delivery technologies, and administration support services.

As a group company of NIIT – a global talent development corporation operating in 44 countries – Element K has unmatched global reach and efficiency. The company employs over 700 professionals and is headquartered in Rochester, New York. For more information, visit

About Quint

Quint Wellington Redwood is a global, independent Management Consulting firm, specialized in organizing “world class” IT Management solutions. Quint “Dares to Challenge” both themselves and their customers to maximize organizational performance. Continuously developing and using the world’s best people and best practices, Quint provides organizations with a unique “leverage based” approach to IT Management, pioneering and leading this domain for nearly 20 years. Providing both solution providers, as well as end-user organizations, with the latest and best solutions in knowledge transfer and knowledge application for strategy and governance, sourcing, performance, and service management is how Quint contributes to the worldwide advancement of IT Management. For more information, please visit  

About Tandem Solution

After working with thousands of corporations over the course of the last 20 years, Tandem Solution was founded to better meet the training needs of todays IT professional. Tandem Solution is a company quick on its feet to respond to the complex and specific IT training needs of organizations. With Tandem Solution you receive seasoned, expert attention throughout the entire process from class development to delivery. Classes are designed to meet the specifications of the company or group. This allows complete project specific customization or the flexibility to attend one of the many publicly scheduled classes.  Likewise, the customer decides if it is more advantageous to train at their facility or one of the many Tandem Solution locations in Louisville, Fort Knox, Frankfort, or Cincinnati. For more information, please visit

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