Training and Certification Snow 101: Mac OS X Support Essentials 10.6
Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
Who Should Attend:
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Help desk specialists, technical coordinators, service technicians, and others who support Mac users
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Technical support personnel in businesses that use Macs for general productivity or creative design
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Technical coordinators or power users who manage networks of computers running Mac OS X
-such as teachers and technology specialists who manage classroom networks or computer labs
What You Will Learn:
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The troubleshooting process and how to become more efficient with available tools and resources
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Mac OS X 10.6 features in-depth, including how to find additional information
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How to prepare for Apple Certified Support Professional certification
Prerequisites:
Students should have the following prerequisite knowledge prior to attending this course:
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Basic Mac OS X knowledge
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Basic troubleshooting experience
*Please contact Tandem Solution at info@training4it.com or (502) 265-3057 for training information/course registration.* |
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