Training and Certification Snow 101: Mac OS X Support Essentials 10.6

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Who Should Attend:

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Macs for general productivity or creative design
  • Technical coordinators or power users who manage networks of computers running Mac OS X 

             -such as teachers and technology specialists who manage classroom networks or computer labs

What You Will Learn:

  • The troubleshooting process and how to become more efficient with available tools and resources
  • Mac OS X 10.6 features in-depth, including how to find additional information
  • How to prepare for Apple Certified Support Professional certification


Students should have the following prerequisite knowledge prior to attending this course:

    • Basic Mac OS X knowledge
    • Basic troubleshooting experience

August 2nd – 5th

*Please contact Tandem Solution at or (502) 265-3057 for training information/course registration.* 

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About Tandem

9721 Ormsby Station Rd Louisville, KY 40223 Phone: (502) 265-3057  Website: